Arvind Jain, CEO of Glean, describes the future architecture of enterprise AI tools.
Assertion Not checkable as stated
Arvind Jain: Enterprise customers rarely run AI agents fully unsupervised
“We barely see any application where customers are running agents in a fully unattended unsupervised, you know, setting.”
Insight
Arvind Jain: AI agents are shifting from RAG to process automation
“Agents are now getting a lot more powerful. They are, You know, they're getting they're sort of shifting from sort of basic two step rack kind of application flow where you take a task, you find some information, and then you make AI work on it to generate the…”
Insight
Arvind Jain: Enterprise software cannot build eBay-style network effects
“In enterprises, you know, it's sort of hard to explore. It's hard to actually you know, have, like, Network effects like, you know, the kind that you have with eBay. Like, you know, enterprise software doesn't work that way.”
Assertion Supported
Arvind Jain: Most enterprise AI use cases rely on closed models
“Today, the, for most customer use cases the companies are using the closed, closed models at the moment”
Disclosure
Arvind Jain: Glean evaluates new AI models within 30 minutes
“We need to have a way within, like, you know, 30 minutes to know how well it's going to do on our product, right? I mean, and you can do those things. You can actually build the right, you know, evaluation frameworks, things like that.”
Prediction Not checkable as stated
Arvind Jain: Every worker will have a team of AI assistants
“And the future that I see with AI is that every person who works is going to have this amazing team of assistants, coworkers, and coaches around them that is going to actually make them a lot more effective.”