“Obviously creating a category is not the only way to create a legendary business because the vast majority of legendary businesses did not create the categories that they're in. So Google did not create search. Facebook did not create social network. Like, I mean, there's so many of them. It's actually more of an exception to the rule that the company is creating a category than the other way around.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
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More from April Dunford
Insight
Dunford: Most category creators are overtaken by fast followers
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“I think that structure, it looks a lot like the structure we use in a VC pitch or an investor pitch, because we're talking about much longer timelines and we can say, look, the world is really changing and 10 years from now, there's going to be chaos and destr…”
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AssertionNot checkable as stated
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“Half the stuff that a dentist does in your mouth is very likely to fail because the equipment is terrible and the way they actually do things like cure fillings is actually really terrible.”
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“I think there's really only one persona that really, really matters in this. Which is the champion in the account, and we should be very thoughtful, and we should really have our arms around that persona. And then, later in the deal cycle, we need to figure ou…”
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“And so if you've got a point of view on the world, And you're talking to a customer that just fundamentally doesn't agree with that. So like in the case of a help scout, they come in and they say, no, actually it's a cost center for us. Like we're just trying …”
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