Adams: Teams must cross boundaries and feel pain to find real limits
Paul Adams · What AI means for your product strategy | Paul Adams (CPO of Intercom) · Oct 26, 2023 · at 1:04:36
Paul Adams, Chief Product Officer at Intercom and former Facebook design leader, outlines Facebook's philosophy of testing limits by crossing them rather than stopping short.
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“There was kind of an idea that to know where the boundary is, you gotta cross it. And crossing, it's painful, but if you don't cross it, you'll never know. So if you go, if you think you're going up to the boundary and you stop before it, turns out it's actually miles over there, you know? So I think with a lot of this stuff, you know, you don't really have a choice. You got to kind of cross the boundary, feel the pain, be humble enough to realize you didn't get it right.”
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