Uber mandates teams fix 300 dogfooding issues every six months
Sachin Kansal · Why Uber’s CPO delivers food on weekends | Sachin Kansal · Jun 1, 2025 · at 23:52
Sachin Kansal, Chief Product Officer at Uber, explains how Uber operationalizes product feedback from employee dogfooding by assigning formal fix quotas to product teams.
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“We have set an OKR that we're going to fix. 300 of these issues. Every team, actually, the driver team will fix 300 of those issues. The rider team will fix 300 of these issues and same for the Uber Eats team. Now, I don't really care whether it's 300 or 200 or 500. The number actually doesn't matter, but the fact that there is a number is what matters, and we have been hitting those targets every single half over the last two to three years.”
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