Assertion certainty 4/5 debate potential 1/5

Duggal: Smuggling Mangoes Put Him on SSSS Airport Screening for Three Years

Jag Duggal · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google) · May 16, 2024 · at 1:31:16

Nubank CPO Jag Duggal recounts being caught by agricultural inspectors at Miami International Airport with 12 mangoes wrapped in newspaper before 9/11.

0:00 / 0:27exact quote · 27.0s
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“I ended up on a agricultural watch list, but then nine 11 happened. And there were three or four years where as a management consultant, so I was at an airport twice a week. I, you know, those you used to get on your ticket SSSS, which they said was random. Every flight for three years, I was flagged for a special screening because of my love of mangoes.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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