Disclosure certainty 4/5 debate potential 3/5

Nubank is attempting to build the first global bank on one codebase

Jag Duggal · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google) · May 16, 2024 · at 1:05:08

Jag Duggal, Chief Product Officer at Latin American fintech Nubank, describes Nubank's technical strategy and product vision for international expansion.

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“We are trying to build what we believe is the first global bank on a single code base.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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Assertion Supported
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