Knapp: Rapid replies accelerate the hamster wheel of incoming messages
Jake Knapp · Making time for what matters | Jake Knapp and John Zeratsky (Authors of Make Time, Character VC) · Feb 11, 2024 · at 1:11:07
Jake Knapp, co-author of Make Time and Sprint, explains how individual communication habits dictate the velocity and volume of inbox requests.
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“If you respond to emails really fast, you respond to messages really fast. So people respond back to you and then there's more to respond to. And if you slow down that, you know, that little hamster wheel, it slows down.”
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