Lovinsky: Marketplaces should prioritize customers first because suppliers need quality demand
Noam Lovinsky · The happiness and pain of product management | Noam Lovinsky (Grammarly, FB, Thumbtack, YT) · Mar 17, 2024 · at 18:26
Noam Lovinsky (former Thumbtack CPO) explains the strategic rationale for prioritizing buyer experience over supplier experience in a two-sided marketplace.
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“Many marketplaces live and die by the quality and liquidity and supply. And so why would you know, focus on customers first in the thumbtack perspective and supply is, are the pros, the people that, that you hire? Well, you know, we always just felt that what the pros need from us is more customers. What the pros need from us is like high quality customers. And so if we really try to, you know, make a great customer experience that attracts more customers, helps them find the right pros, It provides the highest quality customers, then that will therefore be better for the pros. And so that's how we should prioritize.”
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