Weinstein: Teammates struggling with products motivates fixes more than customer complaints
Jeff Weinstein · Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead) · Jul 11, 2024 · at 1:32:35
Jeff Weinstein, product lead at Stripe, explains the psychological effect of running internal 'study groups' where colleagues attempt to use each other's products.
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“Seeing your fellow teammates struggle to use your thing in some way is more motivating than the customer, because you can kind of always say to the customer, well, they didn't really know, or they have some special setup. You know, you probably shouldn't say those things, but you can kind of rationalize it. Whereas a group of people incentivized to have actually accomplished it, who got together to do so painstakingly slowly not being able to do so. If that's not what excites you as a product person to want to solve, you know, it's like this thing's not, not for you.”
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