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DoorDash's early Palo Alto headquarters was housed in an animal hospital

Jessica Lachs · Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash) · Jul 14, 2024 · at 36:43

Jessica Lachs, VP of Analytics and Data Science at DoorDash, describes visiting DoorDash's early headquarters during a major site outage.

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“The first time I ever went to the office headquarters in Palo Alto, which at the time was in an animal hospital the first time I went there was a huge site outage, and the whole company, it's like, 20 people at the time, you know, the whole company jumped online to do customer support, to answer the phones, to make sure that folks were getting refunds for orders that weren't going through, make sure that the orders that were out there were getting delivered.”

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