“They get a lot of likes that are kind of low value likes from random people about the internet. But I don't think that they're deepening a relationship with a meaningful audience. And I don't think that they're really capturing the respect and admiration of their peers.”
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More from Lulu Cheng Meservey
Insight
Meservey: Corporate PR responses only resonate when anchored in universal principles
“So obviously my and our ulterior motives is to vindicate the company and show people that this isn't true. But if we had just done that, nobody would have cared. Or maybe a few diehards would have cared. There are people who care deeply about Substack, but not…”
Meservey: Substack's controversial free-speech stance succeeded by aligning with core writers
“So that was a risk that I took and we took and they were supportive and it did work out because the people who were most likely to write on Substack generally appreciate that stance.”
Meservey: Roll out announcements in concentric circles so outer audiences mimic insiders
“And the way, and the reason I say go out in concentric circles, as opposed to just hit each of these groups kind of haphazardly, Is that's your way to control the message because each circle is going to assume that the inner circle knows better than them, and …”
Meservey: Internal comms failures turn credible early employees into destructive external detractors
“If an early employee, for example, feels disgruntled, which is easy to do, and it's easy to do through a comms mistake. If you sell them on one thing and here's a vision, and now either that's changed or you miscommunicated it, they feel like there's a bait an…”
Meservey: No external reporter tells an innovative founder's story better than them
“If you're doing something new and if you're mission driven, and if what you're doing is truly unique and innovative, No one else will be able to tell that as well as you. Media, the most friendly, sympathetic reporter on earth could not tell that as well as yo…”
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