Ramp freezes new features if teams breach quality and confusion metrics
Geoff Charles · Velocity over everything: How Ramp became the fastest-growing SaaS startup ever | Geoff Charles · Aug 6, 2023 · at 23:35
Geoff Charles, VP of Product at Ramp, details the guardrail metrics Ramp enforces to prevent product quality degradation during rapid shipping.
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“And if that number is a slightly elevated, we're basically saying you can't ship any new features. You need to fix these things. And so, yeah, there's just these types of controls, but basically trying to standardize across the teams. This is your percentage of operational burden. This is your CSAT. This is your NPS. And this is the, you know, the number of customers that are confused. As long as you maintain those metrics, you can do whatever you want. But the moment that these things are in the red, you can't ship new features and you need to revert back to them.”
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