Zendesk
3 statements across 3 episodes · 1 bullish · 1 bearish · 3 people on the record · first statement Aug 24, 2023 by Bob Moesta · said 32 times in 20 episodes since 2022 · across every show →
Mentions by year
brought up most by Lenny Rachitsky (14), April Dunford (8), Paul Adams (3), Eoghan McCabe (2), Christine Itwaru (2), Bob Moesta (2), Oji Udezue (1)
tap a year for its mentions
2025 10 mentions in 9 episodes 1 per episode
- How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
- Why experts writing AI evals is creating the fastest-growing companies in history | Brendan Foody
- The ultimate guide to AEO: How to get ChatGPT to recommend your product | Ethan Smith (Graphite)
- How 80,000 companies build with AI: Products as organisms and the death of org charts | Asha Sharma
- The one question that saves product careers | Matt LeMay
- Pricing your AI product: Lessons from 400+ companies and 50 unicorns | Madhavan Ramanujam
- I’ve run 75+ businesses. Here’s why you’re probably chasing the wrong idea. | Andrew Wilkinson
- Inside Devin: The AI engineer that's set to write 50% of its company’s code this year | Scott Wu
- 1 more episode that year, every mention in 2025 →
2024 4 mentions in 4 episodes 1 per episode
- Identify your bullseye customer in one day | Michael Margolis (UX Research Partner at GV)
- Pattern Breakers: How to find a breakthrough startup idea | Mike Maples, Jr. (Partner at Floodgate)
- The social radar: Y Combinator’s secret weapon | Jessica Livingston (co-founder of YC, author)
- The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon
- every mention in 2024, scene by scene →
2023 17 mentions in 6 episodes 3 per episode
- A step-by-step guide to crafting a sales pitch that wins | April Dunford (author of Sales Pitch)
- How to nail your product positioning | April Dunford (Obviously Awesome)
- What AI means for your product strategy | Paul Adams (CPO of Intercom)
- Understanding the role of product ops | Christine Itwaru (Pendo)
- The ultimate guide to JTBD | Bob Moesta (co-creator of the framework)
- Picking sharp problems, increasing virality, and unique product frameworks | Oji Udezue (Typeform)
- every mention in 2023, scene by scene →
Everything said about Zendesk, oldest first
Aug 24, 2023 positive
Intercom supported four use cases by selectively disabling features for each
“Intercom realized that people hired it for four very, very different reasons. And then instead of building four different products, they literally took their product and turned off the features that were not relevant to the pathway that people wanted to take.”
Oct 22, 2023
Dunford: Sales teams should disqualify prospects who reject their core worldview
“And so if you've got a point of view on the world, And you're talking to a customer that just fundamentally doesn't agree with that. So like in the case of a help scout, they come in and they say, no, actually it's a cost center for us. Like we're just trying …”