Toby Shannon
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 21, 2024 by Rory Sutherland · across every show →
Everything said about Toby Shannon, oldest first
Jul 21, 2024 positive
Sutherland: Shopify's 10-person support teams boosted motivation via peer obligation
“The second example is Shopify, where their customer service teams are in groups of 10. And Toby Shannon, who was the chief operating officer of Shopify modeled this on sports teams... And what was interesting that emerged from this is, you know, although, you …”