Reputation
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jul 21, 2024 by Rory Sutherland · across every show →
Everything said about Reputation, oldest first
Jul 21, 2024
Sutherland: High-reputation brands take fewer risks of disappointing customers
“Generally people who have a lot of reputational skin in the game, who've invested a lot in building up a reputation over time, are going to be much more cautious about disappointing their customers or risking negative feedback than someone nobody's ever heard …”