product quality
3 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Sep 24, 2023 by Nilan Peiris · across every show →
Everything said about product quality, oldest first
Sep 24, 2023
Peiris views customer support headcount as the cost of poor product quality
“So the people costs are customer service team, operations teams, But I like to think of that as the cost of port quality. So you bring up customer support. If the product's not clear, you hire lots of people in the back office.”
Oct 15, 2023 negative
Product quality degrades over time when components are updated in isolation
“And then it gets out into the world, and then over time, the quality regresses. And some of the reasons for that is that, you know, other things are being shipped. And it's kind of like, again, back to an analogy of a house. Imagine you have one room where you…”
Oct 15, 2023 positive
Katie Dill: Product quality directly drives growth, not trades off against it
“I know there's this saying of like, it's growth versus quality, but like, Quality is growth. And if you think about how you can make your product easier to use and more understandable, you know, that will of course drive people to use it and use more of it and…”