Playing to Win
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jul 25, 2024 by Roger Martin · said 2 times in 2 episodes since 2024 · across every show →
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Jul 25, 2024
Martin: If Customers View Products as Coin Flips, You're Not Playing to Win
“If customers come into that channel and they look at the two products and say, eh, I could flip a coin on this one, right? You are not effectively playing to win. Maybe you thought you were winning, but customers don't think you're better.”