interviewing

“Interviewing is not the only way to identify opportunities. Observations are actually a better way. I focus on interviewing because it's something we can do sustainably week over week. Most teams don't have the ability to observe their customers every week.”

“And by the way, most things you do, people give you some feedback so you can get better at it. But interviewing, you never get any feedback.”

“You want to basically practice so much that even at your worst, you're good enough, you know, and I've always felt like most interviews, like I literally did my worst. It's just that it was good enough to pass.”

“What's a common misconception people have about you? And I usually like to throw that in toward the end of the interview, and the reason why I think it's really useful is it's a way for me to kind of reset my bias. I may have had a certain impression about the…”