Finn

0 statements across 0 episodes · 3 bullish · 0 bearish · 3 people on the record · first statement Oct 26, 2023 by Paul Adams · said 4 times in 2 episodes since 2025 · across every show →

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brought up most by Lenny Rachitsky (2), Jason Lemkin (2)

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Everything said about Finn, oldest first

Oct 26, 2023 bullish
Disclosure
Intercom took a bet-the-farm approach to AI by rebuilding its strategy
“So we literally ripped up our strategy almost entirely and started again, like from first principles and said, okay, why do people use Intercom? You know, Intercom is a customer support product. And then very soon after that, Sam Altman, who's the, you know, f…”
Paul Adams Oct 26, 2023 ▶ 24:12 What AI means for your product strategy | Paul Adams (CPO of Intercom)
Aug 21, 2025 positive
Insight
McCabe: AI Coding Tools Allow Tire-Kicking, But Support Agents Require Live Customer Deployment
“And the weird thing about Finn, even relative to the coding apps are blowing up and yet there's a lot of people experimenting and kicking tires. You can't kick tires with Finn. We only deliver value when you expose it to your customers and it closes tickets an…”
Eoghan McCabe Aug 21, 2025 ▶ 1:22:14 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Mar 29, 2026 positive
Disclosure
Vo: OpenClaw Family Agent Actively Flags Schedule Conflicts for Resolution
“And so it's not just doing that functional, like put it on my calendar. It's going that next step because we've put it in its instructions to help us solve logistics challenges. And again, force the humans in the loop, my husband and I to come together and con…”
Claire Vo Mar 29, 2026 ▶ 58:58 From skeptic to true believer: How OpenClaw changed my life | Claire Vo
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