Eoghan McCabe

9 statements across 1 episodes · 1 bullish · 3 bearish · 1 people on the record · first statement Aug 21, 2025 by Eoghan McCabe · said 10 times in 3 episodes since 2023 · across every show →

On the record as a speaker too: Eoghan McCabe's record, appearances and statements → this page counts the times other people say the name.

Mentions by year

brought up most by Paul Adams (9), Bob Moesta (1)

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0232023episodes it came up in
0021.5432023episodesmentions per episode
2023 10 mentions in 3 episodes 3 per episode

every mention, scene by scene, with the transcript →

Everything said about Eoghan McCabe, oldest first

Aug 21, 2025 negative
Assertion Not checkable as stated
McCabe: Intercom suffered five straight quarters of declining net new ARR
“And we had five quarters of successive, you know, sequential decline in our net new error. And we were about to hit like zero dollars in that new error, which means we would have been in negative growth territory. We never got there. I managed to stop it befor…”
Eoghan McCabe Aug 21, 2025 ▶ 8:42 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025 bullish
Opinion
McCabe: Founder-Led Companies Substantially Outperform Professional CEO-Led Ones
“You'll see from time to time, I did this a couple years ago, people will construct these indexes of the performance of companies that are founder-led, and of course, this is a self-serving statement, but it's also true, and surprise, surprise, the founder-led …”
Eoghan McCabe Aug 21, 2025 ▶ 32:39 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025
Assertion Not checkable as stated
McCabe: Intercom surrendered ~$50M in ARR to simplify pricing
“Like, I can't remember how much we wrote down, but we actually have already given away something like fifty million dollars in air or We've reduced the prices for a lot of customers just to give them way simpler pricing”
Eoghan McCabe Aug 21, 2025 ▶ 18:23 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025
Insight
McCabe: Unfair customer pricing prompts employees to make anti-customer decisions
“When our people saw that we were screwing customers effectively in every direction, it starts to erode the idea that we care about our customers. And then they make other customer unfriendly decisions.”
Eoghan McCabe Aug 21, 2025 ▶ 18:56 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025 neutral
Disclosure
McCabe: Intercom has shifted hiring from founder types to specialists
“Because we're now hiring people who want to be part of something bigger. They're more mature and grown up, more stable and consistent. They're part of, you know, they have a certain expertise and a certain lane they want to work in. And maybe they're not the c…”
Eoghan McCabe Aug 21, 2025 ▶ 1:09:16 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025 bearish
Disclosure
McCabe refuses to invest in democratic or highly collaborative companies
“There's going to be companies that want to do the highly collaborative, more democratic thing. I won't invest in them, but there's companies that want to do it.”
Eoghan McCabe Aug 21, 2025 ▶ 34:48 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025 negative
Opinion
McCabe: A founder running away from their startup is the ultimate betrayal
“When a founder runs away from their business, it is the ultimate betrayal of You know, their heart and the dream that they have now. It's okay to wrap things up and quit when you kind of run away. Like I kind of had to, cause I was sick and burned out and kind…”
Eoghan McCabe Aug 21, 2025 ▶ 36:27 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025
Insight
McCabe: Great Companies Require Clear Hierarchy and Unilateral CEO Decision-Making
“And it's my strong belief that great employees and great companies want and are constructed out of a very clear and strong hierarchy. Where it is the responsibility of the CEO to make brave and hard decisions unilaterally. Yes, using their experts as inputs an…”
Eoghan McCabe Aug 21, 2025 ▶ 31:44 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
Aug 21, 2025
Assertion Not checkable as stated
McCabe: Intercom Had Around 40% Employee Turnover During Turnaround
“Could be something ultimately like 40%. So it was a big, big turnover over some couple number years.”
Eoghan McCabe Aug 21, 2025 ▶ 33:46 How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
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