customer support
5 statements across 5 episodes · 3 bullish · 1 bearish · 5 people on the record · first statement Feb 9, 2023 by Keith Yandell · across every show →
Everything said about customer support, oldest first
Feb 9, 2023 positive
Sep 24, 2023
Peiris views customer support headcount as the cost of poor product quality
“So the people costs are customer service team, operations teams, But I like to think of that as the cost of port quality. So you bring up customer support. If the product's not clear, you hire lots of people in the back office.”
Oct 26, 2023 positive
Adams: AI doomsday job-loss scenarios will not play out as feared
“People don't end up losing jobs. The jobs get moved around and also, you know, for customer support, for example, it's a high attrition job. So people saying like, Hey, everyone's going to lose their job. A bot's going to take over. It's like, maybe some of th…”
May 22, 2025 positive
N26 automates 60% to 70% of routine customer support inquiries using AI
“But for solving, like, the bottom 70 percentile problems why is my card declining? Why is there a hold on my card on? What happened to the replacement card I shipped? Why is it not arrived? Like, basic questions. AI automating now, almost, we have 60, 70% of t…”
Feb 12, 2026 bearish
Rachitsky: Bearish on one-person billion-dollar startups due to support scaling
“It's hard for me to imagine one person, like I'm bearish on this billion dollar startup. I just want to share this thought simply because of the support costs, even if AI is helping you at a billion dollars, just like, unless your ACVs are, you know, very high…”