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customer service

2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Jul 16, 2023 by Hari Srinivasan · across every show →

Everything said about customer service, oldest first

Jul 16, 2023
Assertion Not checkable as stated
Srinivasan: Hospitality workers have 70% of skills needed for customer service
“And you find a lot of people in hospitality have about 70% of the skills you need for customer service.”
Hari Srinivasan Jul 16, 2023 ▶ 17:54 LinkedIn’s product evolution and the art of building complex systems | Hari Srinivasan (LinkedIn)
Jul 31, 2025 bullish
Assertion Not checkable as stated
Taylor: Sierra customers automate 50% to 90% of their service interactions
“We have our customers See anywhere between 50 and 90% of their customer service interactions completely automated”
Bret Taylor Jul 31, 2025 ▶ 1:14:19 He saved OpenAI, invented the “Like” button, and built Google Maps: Bret Taylor (Sierra)
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