customer empathy
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Nov 11, 2024 by Ami Vora · across every show →
Everything said about customer empathy, oldest first
Nov 11, 2024 positive
Vora: Customer empathy has low short-term ROI but highest long-term ROI
“Customer empathy is not high ROI in the short term. It's almost the opposite. How many times have you gone to a user research session and wanted to jump across the table and say, there's a button right there. I built it for you. It's like a punch in the gut. B…”