CSAT

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jan 4, 2024 by Judd Antin · across every show →

Everything said about CSAT, oldest first

Jan 4, 2024 positive
Insight
Antin: CSAT is more precise and business-correlated than NPS
“Customer satisfaction, a simple CSAT metric is better. It has better data properties. It is more precise. It is more correlated to business outcomes.”
Judd Antin Jan 4, 2024 ▶ 1:05:18 The UX Research reckoning is here | Judd Antin (Airbnb, Meta)
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