The Ledger
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Kanter: Stedi gives identical support to $500/month and seven-figure clients
“We don't have a different support program, any internal designation for support between customers who pay us seven figures per year and customers who pay us 500 dollars a month. This is the exact same support.”
Stedi threw away its entire codebase roughly eight times before public launch
“It took four and a half years for us to launch anything publicly. And what you don't see during that time was that we threw away everything that we had built completely, every line of code, maybe eight times.”
Kanter: Stedi de-scopes features until they are barely usable by one customer
“If the, if there is the option to ship things
Incrementally.
It is, I think, virtually always better.
And that's how we ship things now.
Like we ship, we don't ship big bang features.
In fact, like we de-scope features to the point of where we're, where we thi…”
Kanter: Stedi tells new hires on day one that everything is their fault
“On everybody's first day at Steady, I say, welcome to Steady, everything's your fault now. And then I say it's not as bad as it sounds, actually, everything's your fault now also. You know, everything's your fault, and your manager's fault, and everything kind…”
Kanter: As CEO, I review every pull request across the organization daily
“The other thing I do is I look at, you know, take at least a cursory look at all the pull requests that are made throughout the organization every day.”
Kanter: Stedi shares good news only after it happens, bad news immediately
“To start with, I'm only going to tell investors good news after it happens and bad news Either hopefully before it happens or as soon as it happens, worst case.”
Kanter: Stedi screens for candidates held back by their current environment
“What we think about during interviews is what I look for during interviews. I want to get a sense that the person is held back by the environment that they're in, that this person could be achieving more if not for the team that they're on or the organization …”
Kanter: Launched first business by buying $2,500 of parts on credit
“So I signed up for a credit card, and I bought 2500 dollars worth of stuff, and I basically packaged it into a kit, each one of these different pieces, 12 different components or so, and I packaged it into a kit, and listed those for sale on the Impala SS foru…”