The Ledger

Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.

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Opinion
Forcing sales contracts over self-serve hurt Intercom in the long term
“The co-commercial strategy of the company moved away from our intuition, which was customer friendly, self-serve, cheap and cheerful, sell to small companies to you must talk to sales. You must sign a contract. We will twist your arm every time you want to use…”
Eoghan McCabe Sep 5, 2024 ▶ 8:27 Rebooting Intercom: Eoghan McCabe on Defying Silicon Valley Orthodoxy | Co-founder & CEO
Opinion
McCabe: The MBA managerial approach is useless for building great companies
“That is like the professional managerial class. That's the MBA way. And that's useless in building great companies. You need people with strong opinions in my humble opinion.”
Eoghan McCabe Sep 5, 2024 ▶ 30:02 Rebooting Intercom: Eoghan McCabe on Defying Silicon Valley Orthodoxy | Co-founder & CEO
Opinion
McCabe: Servant leadership and 'leading from behind' is performative posturing
“And I don't mean that like lead from behind, like service CEO. I think that's a bunch of ego bullshit. People say that try and look good and look cool. My humble opinion.”
Eoghan McCabe Sep 5, 2024 ▶ 1:10:24 Rebooting Intercom: Eoghan McCabe on Defying Silicon Valley Orthodoxy | Co-founder & CEO
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