Product roadmaps should follow a 70-20-10 split for metrics, requests, and delight
Adam Nash · Building products that delight customers | Adam Nash (Daffy, Wealthfront, LinkedIn, eBay, Apple) · Apr 4, 2024 · at 1:09:00
Adam Nash, CEO of Daffy, outlines his framework for balancing metric movers, user requests, and customer delight features in product roadmaps.
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“I end up in this seventy-twenty-ten kind of place where I say, look, spend most of your time on metrics movers. Carve out at least 20% of your time for customer requests. But 10%, five, 10%, you have a list of these delight features. Go do it.”
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