Internal business model pivots fail without structurally isolated tiger teams
Diya Jolly · AI killed the product roadmap | Diya Jolly (CPO & CTO of Xero) · Apr 30, 2026 · at 14:42
Diya Jolly (CPO & CTO of Xero) outlines why incumbents struggle to adopt transaction-based pricing models without sheltering separate innovation teams from legacy constraints.
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“SaaS versus a license-based model versus if you wanted to build a transaction-based model. Super hard to do it in the current system. Existing customers will revolt. Billing systems won't work. Sales incentives won't work, but if you put someone on the side, this is something very easy for people to understand. They have none of those constraints, right?”
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