Jake Stauch, founder and CEO of Serval, explains why traditional workflow automation tools like Okta Workflows or Zapier struggle to gain adoption among enterprise IT teams.
“Automation doesn't actually work for this IT use case unless it's faster to automate something forever than to do it manually once.”
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More from Jake Stauch
PredictionNot checkable as stated
Stauch: Product-oriented forward-deployed engineers will reduce PM and SE hiring
“I think the need for a lot of product managers is probably going to go down. If you hire really product oriented for deployed software engineers, then they're going to be increasingly making the decisions on what makes sense to build for the max Some number of…”
Jake StauchOct 23, 2025▶ 54:34Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Insight
Stauch: Disrupting legacy enterprise software requires attacking its configurability head-on
“I think so much of this legacy enterprise software, it's powerful and it's sticky because of its configurability. And if you're going to disrupt them, you have to disrupt them in a way that actually attacks that configurability head on.”
Jake StauchOct 23, 2025▶ 28:06Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Insight
Stauch: Large enterprises demand software that adapts to existing internal business processes
“And I think what large enterprises want to do is not adapt their process to your software, but adapt your software to their business process. And these large enterprise software platforms like Workday and Salesforce and ServiceNow, they're very good at that. T…”
Jake StauchOct 23, 2025▶ 28:48Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Opinion
Stauch: LLMs do not need to improve further to build a massive business
“I'm really happy with where the models are at today because they don't have to get any better for us to build a massive business. How they work today is actually good enough for our use case.”
Jake StauchOct 23, 2025▶ 44:42Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Opinion
Stauch: Future AI could allow startups to rapidly copy software
“The competitor I'm most worried about is the one that doesn't exist yet. The one that comes along a couple of years from now. And maybe these tools have unlocked so many crazy capabilities that they're able to move very quickly and build so much of what we bui…”
Jake StauchOct 23, 2025▶ 45:11Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
Insight
Stauch: AI code generation makes coding literacy more valuable, not obsolete
“Shockingly, I think there's higher order returns to being technical and being able to code than there were. I think there was this moment where maybe we thought everything would be no code. And I think this era of these models being very good at code generatio…”
Jake StauchOct 23, 2025▶ 1:05:47Go hard early: How lessons from Verkada shaped this AI-native IT platform | Jake Stauch (Serval)
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