American Customer Satisfaction Index, every mention
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tap a year for its mentions
every year anyone David Senra 3
Verbatim, from the transcripts: the passages where American Customer Satisfaction Index comes up
Jeff Bezos' Shareholder Letters
- ▶ 37:41 David Senra Uh, this year, uh, the widely followed American Customer Satisfaction Index gave Amazon a score of 88, which is the highest customer satisfaction score ever recorded in any service industry. 3 times in the scene