The Ledger
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Staniszewski predicts conversational AI will deliver human-like dialogue within 12 months
“So, so I think 12 months from now, what will happen is, is similar as we are speaking. It's, I think the technology will be able to understand us at an incredibly better way, both our knowledge, both the emotional part of that conversation and deliver, deliver…”
Staniszewski predicts three platforms will control customer interactions within three years
“If you think about the next three years or however many years, there will be probably three platforms that You set all the interactions on those platforms.”
Staniszewski: AI will transform internal company information flows through summarization
“And I think that that information flow will change with AI where You will have access to everything that's happening in a better granularity than you could ever have before, because it summarizes that back and back and forth.”