Evans: Machine learning acts as 'infinite interns' for simple tasks
Benedict Evans · Generative search · Feb 6, 2023 · at 32:59
Tech analyst Benedict Evans explains his mental model for machine learning and how AI scales basic human-level perceptual work across massive datasets.
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“Well, the analogy I always used to use talking about machine learning was that this gives you infinite intents, that all these sort of things where it doesn't need an expert, you just, you know, because I'm listening to the call, coming into the call center, is the customer, does the customer sound anxious or nervous or suspicious in some way? Is the call service agent being rude? It doesn't need an expert. It just needs like a fifteen-year-old, you know. So, but you couldn't listen to all the calls. Machine learning lets you listen to all the calls. It gives you infinite interns.”
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