Evans: Tech cannot unify consumer healthcare like it can consumer banking
Benedict Evans · When the point of leverage changes · Jul 25, 2022 · at 15:39
Benedict Evans compares the feasibility of Big Tech platforms entering consumer banking versus unifying the US healthcare system.
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“With banking, you can just come and be the bank. And from the consumer point of view, it's relatively straightforward as a consumer experience for that to be your whole banking experience. Whereas from healthcare, it can't be because there's all these different things. Like you, as a consumer, you've got different unrelated touch points because you've got insurance, you've got primary care, you've got the hospital, maybe you've got specialists, you've got an ambulance.”
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