The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 3 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
McCabe: Acquired Zendesk was culturally and strategically dead
“Zendesk had been acquired a couple of years prior. They were strategically, energetically, culturally dead. They were upsetting customers in the market. There's an opportunity there. We're doing service.”
Dunford: Sales teams should disqualify prospects who reject their core worldview
“And so if you've got a point of view on the world, And you're talking to a customer that just fundamentally doesn't agree with that. So like in the case of a help scout, they come in and they say, no, actually it's a cost center for us. Like we're just trying …”
Intercom supported four use cases by selectively disabling features for each
“Intercom realized that people hired it for four very, very different reasons. And then instead of building four different products, they literally took their product and turned off the features that were not relevant to the pathway that people wanted to take.”