The Ledger
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Rabois: The CMO is the top AI token consumer at Opendoor
“What I've noticed in some of the best organizations is the number one consumer of tokens is the CMO. Because these people are intellectually curious. And so they're like, wow, there's all these cool things I can do now with my hands. Either I had to rely on ot…”
Hockenmaier: Opendoor is an e-commerce business, not a marketplace
“People talk about open door as a marketplace. But it's not, it's an e-commerce website, which has the highest price points you can imagine because you're buying houses, right? But there's no like supplier on the other side. They've already bought the house. So…”
Tolkin: Local operations teams iterate faster and gather better qualitative insights than PMs
“The reality is operations teams, local teams can iterate faster, can
scale talking to customers really much more efficiently have great qualitative insights.”
Infrequent user behaviors require rigid product frameworks to build empathy
“This on average in the U S is, is something people do once in seven years. You know, I'm sure the average had opened doors, something similar. And so it's a little bit harder to like be a customer. I took Uber every day, probably used Airbnb a number of times …”
Tolkin: Opendoor halted home purchases for months in 2020 to virtualize operations
“We actually turned off the core business and we stopped buying homes for a few months. Hey, we can't go in and we don't know if anyone's going to be buying any homes. And so, you know, what do we do? And we took those few months and then came out the other sid…”