The Ledger
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Rachitsky: 30% of departing Palantir PMs start a company
“I looked at which companies produce the most founders, especially out of their PM team, and Palantir is by far number one. 30% of PMs that leave Palantir start a company, and that's like, and number two is number, is 18%, and that's Intercom.”
Intercom supported four use cases by selectively disabling features for each
“Intercom realized that people hired it for four very, very different reasons. And then instead of building four different products, they literally took their product and turned off the features that were not relevant to the pathway that people wanted to take.”
Ramanujam: Intercom's Fin charges only when AI resolves tickets without humans
“Intercom for fin what they actually do is they charge based on an AI resolution. So if an AI is able to, you know, resolve the ticket completely independently without a human in the loop, then they charge for it. If a human intervention is needed, they don't c…”