Rabois: I refuse to let colleagues talk to consumer customers
Keith Rabois · Hard truths about building in the AI era | Keith Rabois (Khosla Ventures) · Apr 12, 2026 · at 52:19
Keith Rabois, Managing Director at Khosla Ventures, discusses his contrarian operating rule against doing user research or customer interviews for consumer products.
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“I refuse to allow colleagues of mine to talk to customers.”
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