“On the buyer side, we really leveraged the fact that we have a ton of inventory and to some degree it ends up being quite a long tail of inventory where we can meet really niche and specific needs. And so that lends itself really well to thinking about SEO, lends itself really well to thinking about Google Shopping”
quote is from the automated transcript, cleaned for reading:
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More from Tim Holley
Insight
A/B testing can miss the point for larger strategic product bets
“Cause to some degree, or maybe the way I think about experimentation, that's the highest bar that proves with near absolute certainty that there's a causal relationship between the change you made and the KPI that you want to move. But I think that that is, it…”
Tim HolleySep 3, 2023▶ 35:44Inside Etsy’s product, growth, and marketplace evolution | Tim Holley (VP of Product)
Insight
Treating PMs as mini-CEOs leads to inferior product decisions
“Generally we don't subscribe to this idea of PM as the mini CEO. You know, you're up there directing from on high that we're gonna build that feature and we're gonna do that. And that's just not, not the type of culture that we have. And generally speaking fro…”
Tim HolleySep 3, 2023▶ 56:45Inside Etsy’s product, growth, and marketplace evolution | Tim Holley (VP of Product)
AssertionNot checkable as stated
Etsy lacked a North Star metric before Josh Silverman became CEO
“Having that, being absolutely front and center, being the drumbeat that we talk about in every meeting, the measuring stick that we measure the success of launches against. And it, you know, maybe it's a bit surprising, but we didn't have that type of clarity …”
Tim HolleySep 3, 2023▶ 9:30Inside Etsy’s product, growth, and marketplace evolution | Tim Holley (VP of Product)
“The text change was in our cart where we call out Etsy offsets carbon emissions from every delivery. And just adding that simple line of text was something that, like I said, really resonated with our buyers and the type of customer that comes to Etsy and real…”
Tim HolleySep 3, 2023▶ 34:43Inside Etsy’s product, growth, and marketplace evolution | Tim Holley (VP of Product)
Disclosure
Etsy refuses to withhold seller sales from buyers for A/B testing
“When we're collecting inputs from sellers, we just simply don't feel it's appropriate to not either show or honor, right? Like we talk about a tried and true practice of sales and discounting. If a seller offers something on sale, then we need to show that.”
Tim HolleySep 3, 2023▶ 37:13Inside Etsy’s product, growth, and marketplace evolution | Tim Holley (VP of Product)
Insight
Product managers do not need the best ideas, just to choose them
“Who Nick, our CPO likes to say, you don't have to have the best ideas, but you have to choose the best ideas. And so really figuring out how you're selecting what you're going to build and then living with the consequences.”
Tim HolleySep 3, 2023▶ 57:48Inside Etsy’s product, growth, and marketplace evolution | Tim Holley (VP of Product)
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