Anthropic engineers use a swear word dashboard to track user frustration
Fiona Fung · What happens after coding is solved? | Fiona Fung (Claude Code & Cowork) · Jun 21, 2026 · at 47:52
Fiona Fung leads Claude Code and Cowork at Anthropic, discussing telemetry methods for detecting developer frustration.
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“That was an engineer on the team of, hey, we should maybe track square words. I'm like, oh, that's a great idea. I remember it. I had just, you know, joined when we were having that really fun conversation. Yeah, so it's again, like, it's very interesting to kind of like look at and that's why like evals is hard too, because it's going back to like that user experience and how we can make sure it's a delightful experience and less frustrating. But yeah, the swear word dashboard is a fun one.”
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