Disclosure certainty 4/5 debate potential 3/5

Wise utilizes weak product ownership, allowing regional teams to commit global code

Nilan Peiris · How to drive word of mouth | Nilan Peiris (CPO of Wise) · Sep 24, 2023 · at 59:26

Wise Chief Product Officer Nilan Peiris explains the organizational and codebase architecture that enables Wise to scale globally.

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“And you end up with a global product team that owns overall KPIs around conversion rate, et cetera. And you have local regional teams that are the conversion rate and the cost to do KYC for their market. And they contribute to the global product code base. So we have weak product ownership where anyone can make code change and pull requests and these guys own the vision in the center.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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