Adams: Future reporting and project management software may just be input boxes
Paul Adams · What AI means for your product strategy | Paul Adams (CPO of Intercom) · Oct 26, 2023 · at 47:05
Intercom CPO Paul Adams discusses how generative AI could overturn traditional SaaS dashboard interfaces in domains like analytics and project management.
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“I think, again, this is, like, hand wavy. Who knows? Maybe that's all done. Dead now. And the reporting product of the future is just a box, and the box just goes to the database, and the box is just what was our best salesman last year? January. Okay. Who was our top performing rep in January? You know, Lenny. Like, the reporting product of the future might look like that, and so project management tools is another one. There's a bunch of products that I think are just outside the most obvious customer support one, and yet equally ripe for a newcomer to come with a completely different paradigm and potentially take over.”
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