“Atlassian was going after the users in tech teams. Slack was going after the users in business teams. And in both cases, what happened was a bottom up adoption.”
quote is from the automated transcript, cleaned for reading:
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More from Tanguy Crusson
Opinion
Crusson: Slack was pretty much destroyed by Microsoft Teams
“At that point, Microsoft launched Teams, and I don't know if you remember this moment where Slack put an ad in the, I think it was the New York Times, copying the Apple versus Microsoft thing from ages before, going, you know, welcome to the game, welcome to t…”
Tanguy CrussonJun 16, 2024▶ 17:07Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)
Insight
Crusson: Corporate intrapreneurs must manufacture artificial scarcity to emulate startup urgency
“The thing that we're trying to do when starting new products is to basically emulate a startup in an environment that is not hungry. Like, it's not starving, and so you need to create scarcity.”
Tanguy CrussonJun 16, 2024▶ 1:02:30Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)
Insight
Crusson: Any engineer knowing ten customers by name becomes a product engineer
“In my opinion, everyone can be a product engineer. They just need to be exposed to the right user context, and the right user context, what is it? It's 10 customers. You know by name. You know their context. You know their problems.”
Tanguy CrussonJun 16, 2024▶ 1:28:42Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)
Insight
Crusson: Internal corporate startups should deliberately keep initial MAU low
“What if you're building an quote unquote internal startup, your monthly active user number should look very low for quite some time up until you know that your product is ready to serve the vast majority of the customers that you want to put it in front of so …”
Tanguy CrussonJun 16, 2024▶ 12:02Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)
Insight
Crusson: Software teams should never do a full product rewrite
“There's lots of literature around there on should you do rewrites, should you not do rewrites? You ask me now, I tell you never.”
Tanguy CrussonJun 16, 2024▶ 16:35Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)
Insight
Crusson: Accepting help from internal teams inevitably slows down new products
“The help always comes with condition, and the condition is usually things slow down.”
Tanguy CrussonJun 16, 2024▶ 1:01:26Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)
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