Disclosure certainty 4/5 debate potential 1/5

Shopify Pings Experimenters With Cohort Results Up to a Year Later

Archie Abrams · Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition · Nov 7, 2024 · at 21:55

Archie Abrams, VP of Product and Head of Growth at Shopify, describes how Shopify holds product teams accountable for long-term experiment results.

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“In our experimentation tools, all experimenters are pinged at three months, six months, nine months, 12 months with your, the updated results. So you can't really get hide from What did this really result in over a longer term horizon?”

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Disclosure
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Archie Abrams Nov 7, 2024 ▶ 48:32 Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition
Insight
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Archie Abrams Nov 7, 2024 ▶ 14:17 Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition
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Archie Abrams Nov 7, 2024 ▶ 17:04 Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition
Assertion Not checkable as stated
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“Yeah, it's right. It's in the 30 to 40% range.”
Archie Abrams Nov 7, 2024 ▶ 17:50 Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition
Insight
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Archie Abrams Nov 7, 2024 ▶ 25:50 Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition
Insight
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“And a lot of teams get very nervous. Their retention rate went down. Their LTV went down. Oh my goodness. This is going to affect our ability to pay. No, your CAC also went down by probably more. And so now you have the ability to likely spend more. And you ha…”
Archie Abrams Nov 7, 2024 ▶ 29:12 Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, and prioritizes intuition
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