Changuel: Discover Weekly Succeeded Because a Bug Injected Familiar Songs
Nesrine Changuel · A 4-step framework for building delightful products | Nesrine Changuel (Spotify, Google, Skype) · Sep 28, 2025 · at 44:19
Former Spotify product manager Nesrine Changuel discusses product delight and explains how Spotify's Discover Weekly playlist retained users due to an algorithmic glitch.
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“All the metrics. Exactly. Like all the metrics, all the success metrics of the feature was going down. So they quickly realized that actually what users really liked in the Discover Weekly was not the fact that it was completely new, but this familiarity that has been injected randomly in the app just made it even more better and even more appreciated by the users. So they fix it the bug. And now with Discover Weekly that you're enjoying is a buggy version, if we can say.”
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