“I think a mistake a lot of people make when they start thinking about how to drive adoption is they're like, oh, we have to show people how to do their work with these tools. But I'm like, well, work is hard and If you are on a deadline for something, you've got to get something done. The last thing that you ever want is more friction associated with getting it done... And so I actually think, like, using it in like, situations that have nothing to do with your work are way easier because you're removing all of that friction”
quote is from the automated transcript, cleaned for reading:
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More from Hilary Gridley
Insight
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“I think people will often say like,
oh, it's a process problem.
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Insight
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Insight
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“If it's not a, like a obviously terrible answer, and sometimes even if it is an obviously terrible answer, you're still more likely to succeed if you just sort of like sort of reorient yourself around a world where it's not a terrible answer and then just try …”
Hilary GridleyJun 15, 2025▶ 41:33How to build a team that can “take a punch” | Hilary Gridley (Head of Core Product, Whoop)
Insight
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