Wilkinson: Everybody hates Salesforce, but switching is too painful to bother
Andrew Wilkinson · I’ve run 75+ businesses. Here’s why you’re probably chasing the wrong idea. | Andrew Wilkinson · Jul 3, 2025 · at 35:28
Andrew Wilkinson, co-founder of Tiny, discusses different types of competitive moats on Lenny's Podcast.
0:00 / 0:15exact quote · 15.4s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“An example might be Salesforce where no one wants to, they've spent years and they've done all the implementation and trained everyone on it. And it's kind of the standard. Everybody hates it, but ripping it out and switching is such a pain in the ass that they just won't bother.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Andrew Wilkinson
Wilkinson: Things creator has 'won' more than Asana founder Dustin Moskovitz
“I am generally much more in the camp of the things guy has won, not Dustin Moskovitz. Dustin Moskovitz is just playing a different game than the things guy.”
Wilkinson: Leaders should fire an employee immediately upon first considering it
“And the kind of heuristic I have is if I ever think, should I fire this person even once I should fire them immediately. It has always been a signal, at least for me, that when someone's a superstar, I can't imagine firing them.”
Wilkinson: Hire fully formed talent for current needs rather than potential
“So I'd say like the lesson really is hire for what you need. Don't hire just for potential, which is counter to what a lot of people say. A lot of people say hire for potential and coach them into being whatever you need. I just haven't found that. I think you…”
Wilkinson predicts AI agent 'iPhone moment' within next five years
“And so I think that if it was accessible to everybody in terms of, if you could just open chat GPT and say, Hey, ChatGPT, I run a business. Can you help me? And it started asking you questions and it said, oh, well, you know, you do sales. Do you want me to se…”
Wilkinson: Teaching children how to code is becoming obsolete
“So now teaching kids how to code is like teaching kids basic and we have a GUI, right? You don't need to learn punch cards and basic programming because, or MS DOS, because we all have keyboards and mice. We don't have to do that. And I feel like coding has re…”
Wilkinson: Prompt engineering will become obsolete as AI elicits intent
“And I think now people are saying people need to learn how to prompt, which I think is very true for the tool set right now, but I don't know how relevant that is in the future because I think we're still, again, in the palm trio phase. I think that the AIs wi…”