Insight certainty 3/5 debate potential 2/5

Carr: Undocumented product ideas reduce organizational decisions to politics and top-down mandates

Bill Carr · Unpacking Amazon’s unique ways of working | Bill Carr (author of Working Backwards) · Nov 2, 2023 · at 52:47

Former Amazon executive Bill Carr discusses why organizations suffer from execution paralysis and fail to evaluate new product ideas rigorously.

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“So one problem is that companies get stuck, I think, where they never actually go do that documentation. And so it's a debate and discussion about concepts that aren't really well fleshed out. And so people's ability to actually evaluate them in any realistic way is they don't have a good way. And so in those situations, you know, what gets done is probably more of a function of, you know, politics or will or you know, a culture of you know, completely like top down.”

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