Product teams should build for their best users, not worst users
Eeke de Milliano · How to foster innovation and big thinking | Eeke de Milliano (Retool, Stripe) · Feb 2, 2023 · at 45:49
Eeke de Milliano (Head of Product at Retool) explains product development mental models to Lenny Rachitsky.
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“Build for your best user, not your worst user. And what I mean by that is, I think it's actually really easy to kind of get stuck or to sort of focus on like, what if there's abuse of this product or think about all the ways in which the product won't be used well. And then you kind of end up sort of shaping the product in these like really weird funky ways to make up for that. Whereas like, in reality, the worst users are always, like, they should be a fraction of your users anyway, so, like, you shouldn't really, really be building for them.”
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