Reganti: 75% of enterprises cite reliability as main barrier to customer AI
Aishwarya Reganti (Ash) · Why most AI products fail: Lessons from 50+ AI deployments at OpenAI, Google & Amazon · Jan 11, 2026 · at 21:51
Aishwarya Reganti, an AI product practitioner, discusses research from UC Berkeley and Databricks regarding enterprise hesitation in deploying autonomous customer-facing AI products.
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“It said about 74 or 75% of the enterprises that they had spoken to their biggest problem was reliability, and that's also why they weren't comfortable deploying products to their end users and building customer-facing products”
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