Weiss: Slack doubled paid customer growth after a 2018 self-serve pivot
Noah Weiss · The 10 traits of great PMs, AI, and Slack’s approach to product | Noah Weiss (Slack, Google) · Jul 23, 2023 · at 47:18
Noah Weiss, Chief Product Officer at Slack, describes how Slack overhauled its self-service strategy after growth in non-technical cohorts began plateauing.
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“We wound up kind of doubling the rate of our new paid customer growth in the year and a couple of years after that and kind of reaccelerating the self service business.”
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